We fully appreciate that this is strange and challenging time for everyone and we do not want anyone to miss out on their holiday. We want you to be able to book in confidence knowing that you will not lose out in the event that you are unable to travel due to government restrictions.
If you are unable to fulfil your booking at short notice because of the following reasons then we will happily move any monies paid towards a future stay within the next 12 months:-
1) If you or a member of your party are suffering with symptoms of COVID-19 then you must not travel and must remain at home to self isolate
2) If you are contacted by the government track and trace team and are advised to self isolate
3) If you are in a local lockdown meaning you cannot travel out of your current area.
4) If you have received a letter from the NHS asking you to shield for a further period of time
If Filey is within a local lockdown area then we would be unable to accommodate you, you will be given the option of a full refund or a change of dates within the next 12 months.
Should you show any signs of developing symptoms of COVID-19 during your stay then we would ask that you return home immediately, book a test close to your home and inform us of the situation.
We are taking every possible measure to protect our guests, ourselves and our local community. You can be sure to find the apartment cleaned and sanitised following the guidelines published by the Professional Association of Self Caterers UK (PASC UK) and Visit England. We have obtained the Good to Go certification from Visit England (seen on the left) and have produced a risk assessment which can be produced on request.
If you have any concerns about booking your next holiday please do not hesitate to get in touch.
BE ALERT - BE PATIENT - BE KIND - BE SAFE